Data security
- Resident and property data is encrypted in transit and at rest.
- Staff access follows a least-privilege model with individual accounts.
- Security practices are maintained under the standards listed below.
Trust & compliance
How we handle security, privacy and reliability.
The answers property owners and boards ask us for most often, in one place.
Privacy
- We collect only the resident information needed to deliver and release a parcel.
- Residents can request access to, or deletion of, their information.
- Our privacy policy sets out how data is collected, used and retained.
Reliability
- Locker banks are monitored continuously, with alerts raised to our team.
- Lockers keep accepting and releasing parcels through short network interruptions.
- Software updates are delivered remotely without on-site downtime.
Carrier and platform access
- Every major delivery carrier can drop parcels into the same locker bank.
- Carrier and staff access credentials can be issued and revoked at any time.
- Each parcel carries a timestamped record from drop-off through pickup.
Support
- 24/7 support for property teams and residents.
- Installation and service coverage across Canada.
- A named escalation path for property management partners.
Certifications
Security standards our platform maintains
Accessa lockers run on the Koloni platform, which maintains the following security and privacy standards.
ISO 27001 compliant.
Koloni maintains ISO/IEC 27001, the international standard for information security. It sets out the specification for an effective ISMS (information security management system), addressing people, processes and technology.
GDPR & CCPA.
Koloni maintains GDPR and CCPA compliance for all partners. These frameworks govern how organizations must handle personal data — names, phone numbers and addresses — in an integrity-friendly way.
PCI compliant.
Koloni is PCI compliant and manages internal processes to maintain that compliance. PCI DSS is the set of requirements ensuring companies that process, store or transmit credit card information keep a secure environment.
SOC 2 compliant.
Koloni has developed and maintains a high level of security processes and procedures, with documented internal processes for data breaches, password security and managing the internal team.
Our customers
Trusted by leading Canadian properties and companies alike.
Campuses, housing providers, venues and property teams across Canada rely on Accessa lockers every day.
Questions from due diligence
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