Case studies

What changes when packages stop piling up.

Deployment approaches, described as challenge and solution, with sourced industry context.

Featured case study

Package management at portfolio scale

A large multifamily rental portfolio replaced manual package handling across every building with smart lockers and one shared dashboard.

The challenge

Site teams were receiving, logging and storing every parcel by hand. Packages filled lobbies and back offices, residents queued at the desk during office hours only, and missing-parcel disputes landed on staff. Volume kept climbing with each peak season.

What was deployed

Indoor locker banks sized to each building's monthly package volume
Accessa Parcel software with resident app, QR and PIN pickup
Carrier drop-off access for every major delivery service
Centralized dashboard covering every property in the portfolio
Staff training and a shared escalation path for exceptions

What the industry data says

U.S. industry findings, not results measured from this Accessa deployment.

of community managers spend about 1–4 hours a week handling packages: 68%of community managers spend about 1–4 hours a week handling packagesSource: U.S. NMHC/Kingsley Associates, 2018
packages a week at an average community, about normal vs holiday peak: 150 → 270packages a week at an average community, about normal vs holiday peakSource: U.S. NMHC/Kingsley Associates, 2018
of residents strongly preferred lockers over office pickup: 76%of residents strongly preferred lockers over office pickupSource: U.S. Cortland resident survey, 2018 (Parcel Pending)
of residents agree package security until pickup matters: 80%of residents agree package security until pickup mattersSource: U.S. Parcel Pending Resident Preferences Report, 2024

More deployments

Other ways buildings put lockers to work

Multifamily condominium

Condo tower retrofit

Existing locker hardware was moved onto Accessa Parcel software without replacing a single kiosk, so residents kept the same locker bank with a modern pickup experience.

~1 hour per kiosk to switch over

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Purpose-built rental

New-build rental community

Lockers were specified at the design stage, with power and network roughed in before occupancy, so the package room worked from the first move-in day.

Day one package handling in place

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Multi-building portfolio

Mixed-use portfolio rollout

Multiple buildings were brought onto one dashboard with a shared reporting standard, giving regional managers a single view of parcel activity.

One login across every building

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