Case studies

What changes when packages stop piling up.

Real deployments, described as challenge, solution and measured results. Customer names and figures below are placeholders until Canadian customer data is confirmed.

Note: the featured study is structured from a reference case study in another market. Every name and number is marked [REPLACE WITH REAL CANADIAN CUSTOMER DATA].

Featured case study

Multifamily rental portfolio, [CANADIAN REGION — e.g. Greater Toronto Area, PLACEHOLDER]

Client: [REPLACE WITH REAL CANADIAN CUSTOMER DATA]. Property type: multifamily rental portfolio. Unit count: [REPLACE WITH REAL CANADIAN CUSTOMER DATA] units.

The challenge

Site teams were receiving, logging and storing every parcel by hand. Packages filled lobbies and back offices, residents queued at the desk during office hours only, and missing-parcel disputes landed on staff. Volume kept climbing with each peak season.

What was deployed

Indoor locker banks sized to each building's monthly package volume
Accessa Parcel software with resident app, QR and PIN pickup
Carrier drop-off access for Canada Post, Purolator, UPS, FedEx, Amazon and Canpar
Centralized dashboard covering every property in the portfolio
Staff training and a shared escalation path for exceptions

The results

Staff hours saved per week: [REPLACE WITH REAL CANADIAN CUSTOMER DATA]Staff hours saved per week
Resident satisfaction score: [REPLACE WITH REAL CANADIAN CUSTOMER DATA]Resident satisfaction score
Reduction in package complaints: [REPLACE WITH REAL CANADIAN CUSTOMER DATA]Reduction in package complaints
Packages handled per month: [REPLACE WITH REAL CANADIAN CUSTOMER DATA]Packages handled per month

“[REPLACE WITH REAL CANADIAN CUSTOMER DATA — APPROVAL REQUIRED] Package handling used to shape our team's whole day. Now it runs on its own.”

[NAME — PLACEHOLDER], [TITLE — PLACEHOLDER]
[COMPANY — REPLACE WITH REAL CANADIAN CUSTOMER DATA]

More studies

Other deployments

Outlines only. Each will be written up once the customer approves their details.

Image placeholder

[CANADIAN REGION — PLACEHOLDER]

[REPLACE WITH REAL CANADIAN CUSTOMER DATA] Condo tower retrofit

Existing locker hardware moved onto Accessa Parcel software without replacing kiosks. Figures pending real customer data.

[REPLACE WITH REAL DATA] hours per kiosk to switch over

Read case study

Image placeholder

[CANADIAN REGION — PLACEHOLDER]

[REPLACE WITH REAL CANADIAN CUSTOMER DATA] New-build rental community

Lockers specified at the design stage, with power and network roughed in before occupancy. Figures pending real customer data.

[REPLACE WITH REAL DATA] units served at opening

Read case study

Image placeholder

[CANADIAN REGION — PLACEHOLDER]

[REPLACE WITH REAL CANADIAN CUSTOMER DATA] Mixed-use portfolio rollout

Multiple buildings brought onto one dashboard with a shared reporting standard. Figures pending real customer data.

[REPLACE WITH REAL DATA] buildings on one login

Read case study

Testimonials

What building teams say

[REPLACE WITH REAL TESTIMONIAL] Our front desk stopped being a package room, and residents pick up whenever it suits them.

[NAME — REPLACE WITH REAL TESTIMONIAL]General Manager, [COMPANY — PLACEHOLDER]

[REPLACE WITH REAL TESTIMONIAL] Specifying lockers early meant power and network were ready before drywall, so nothing had to be reworked.

[NAME — REPLACE WITH REAL TESTIMONIAL]Principal Architect, [FIRM — PLACEHOLDER]

[REPLACE WITH REAL TESTIMONIAL] We kept the lockers we already owned and moved the software over in an afternoon.

[NAME — REPLACE WITH REAL TESTIMONIAL]Director of Operations, [COMPANY — PLACEHOLDER]

[REPLACE WITH REAL TESTIMONIAL] Package complaints used to dominate resident surveys. They no longer come up the same way.

[NAME — REPLACE WITH REAL TESTIMONIAL]VP, Residential Development, [COMPANY — PLACEHOLDER]

All quotes on this page are placeholders pending real, approved customer testimonials.

Want results like these in your buildings?

We'll size the lockers, map the carriers and show you the dashboard.

Book a Demo Trust & compliance